Feedback

Your feedback is important to us

If you would like to lodge a complaint or would like to give us feedback in relation to the services, we are providing to you as a Disability Service provider, please fill in the details below.

You may choose to omit your name and contact details if you would like to make an anonymous complaint or suggestion. However, if you would like us to follow up this complaint or feedback with you please provide your contact details below.

The Feedback Process – for complaint resolution

Step 1: Speak with your Employment Consultant at the site who will endeavor to resolve the matter immediately.
Step 2: Speak with or write directly to the senior staff member (Business Manager/Team Leader) at the site who will endeavor to resolve the matter immediately.  
Step 3: If unresolved contact our DES General Manager, Emma Francis – via email on: emma.francis@realfutures.net or by phone: 0436 484 539, who will listen to your concerns and attempt to resolve the matter within 5 working days.
Step 4: If unresolved speak with the CEO Employment Services Acting CEO Christianna Cartwright – via email on: christianna@realfutures.net or by phone: 0457 272 508, who will listen to your concerns and attempt to resolve the matter within 5 working days. 
Step 5: If unresolved contact the Customer Service Line on 1800 732 538.


    Real Futures acknowledges the Traditional Owners of Country throughout Australia and recognises their connection to land, water and community. We pay our respects to them and their cultures, and to Elders past, present and emerging.
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